FAQ

How Do I Place an Order?
Once you’ve selected your desired products, click "Add to Cart." Review the details in your cart, then hit "Place Order" and finish the payment to complete your purchase.
Is My Payment Secure?
Absolutely secure. Our payment system is PCI-DSS certified and uses encrypted transmission technology to safeguard your payment data—guaranteeing the entire transaction is safe and reliable.
When Will My Order Ship & Arrive?
After your order is confirmed, we’ll ship it within 2 business days and deliver it within 3–7 business days.
Can I Track My Order?
Yes—once shipped, you’ll get the logistics tracking number via your account backend or email. You can then check your package’s real-time status on the carrier’s official website (e.g., FedEx or TNT).
How Is Shipping Cost Calculated?
Shipping is free for all orders.
Does the Product Need Assembly?
No assembly is needed—you can start using it right away (in about 30 seconds).
What’s Your Return Policy?
We accept returns within 30 days, and we’ll cover the shipping costs for you.
How Do I Contact Customer Service?
Contact us via email: Send a message to fvzzisp25081@hotmail.com (please include your order number—we’ll respond within 48 business hours on weekdays).